Frequently Asked Questions
Everything you need to know about your gear and your order.
What is your return policy for ski and snowboard equipment?
We offer a 30-day return policy for unused gear in its original packaging with tags attached. Please note that mounted skis are considered custom and are not eligible for return.
How long does shipping take for online orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those heading to the slopes sooner.
Do you offer professional ski mounting services?
Yes, we provide professional mounting and tuning services at our retail locations. If you purchase skis and bindings together online, you can bring your receipt to any Boyne Country Sports store for a discounted setup.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and digital wallets like Apple Pay.
Can I return an online purchase to a physical store?
Yes, online orders can be returned to any of our Boyne Country Sports retail locations. Please bring your order confirmation email and the original form of payment.